Returns & Exchanges

At Suzy Shier, we want you to love your purchase; if you are not completely satisfied, you can return your items within 30 days of the order date for a full refund or exchange. Items must be in their original condition, unworn and unwashed, with all tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.

2

Pack Your Items

Securely place the items in their original packaging and include a copy of your packing slip to ensure faster processing.

3

Label and Ship

Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original method of payment within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing