Frequently Asked Questions

Everything you need to know about shopping with Suzy Shier.

What is your return policy for online orders?

We offer a 30-day return policy from the date of purchase. Items must be unworn, unwashed, and have all original tags attached. Please note that clearance items and intimates are final sale.

How can I track my shipment?

Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier’s website to monitor your delivery status.

Do you offer international shipping?

Currently, Suzy Shier ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on your specific location and the shipping method selected at checkout.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Suzy Shier digital gift cards.

How do I determine my size?

We provide a comprehensive size guide on each product page. Simply click the 'Size Chart' link to see measurements for bust, waist, and hips to help you find your perfect fit.

Can I return an online purchase to a physical store?

Yes, online purchases can be returned to any Suzy Shier boutique location. Please bring your original packing slip and the credit card used for the purchase to facilitate the refund.